Troubleshooting
Common problems and what to do.
Signing in
"Signing in didn't work." Your email isn't allowed yet. Living Stories is open to the &why team, people its organisations add, and anyone with an invite code. Ask to be added, or join with an invite code.
Generating
A node won't generate. Point at the warning icon on the node. It says what is missing, such as a start frame for a video.
"Out of credit" or a limit reached. See Budgets and credit. Add your own key, or ask an admin to raise your limit.
A version is marked out of date. Its words, inputs or Canon entries changed after it was made. Generate again if you want the change; the old version stays.
New images come out in the wrong shape. Check the story's aspect ratio.
Editing
A scene's fields are read-only. Someone else is editing it. Wait until they stop, or about 45 seconds after they close their laptop.
A link is refused. Stories can't loop back to an earlier sequence.
Live shows
Phones can't join. Check they scanned the QR code on screen now, not one from an earlier show. Ending a show stops its code working.
An answer didn't count. Answers sent while your connection was down are not counted. Keep the presenting computer on a steady connection.
Speech or noise doesn't work on a phone. The phone must allow the microphone, and not every browser supports voice answers.
Only two answers show on the phones. Directional and slider interactions show only the first two outcomes.
The show ended on every phone. The presenting tab was closed, or the show was opened in another tab.
Unreal
Link Story's page says "Unreal isn't waiting any more". The sign-in timed out after ten minutes, or Unreal was closed. Choose Link Story again and use the new page.
"Unreal has another story". The project has a different story linked. Link this story in the plugin.
Open in Unreal does nothing. Check Unreal is open with the plugin on the same computer, and that you allowed the browser to reach apps on this computer.
Still stuck
Contact the Living Stories team at &why.