Common Issues

OverviewCopy Anchor Link

This guide covers frequently encountered problems and their solutions when working with Living Stories Portal.

Editor IssuesCopy Anchor Link

Canvas Not LoadingCopy Anchor Link

Symptoms:

• Canvas appears blank
• Elements not visible
• Editor not responding

Solutions:

• Refresh the page
• Clear browser cache
• Check browser console for errors
• Try different browser
• Check internet connection

Elements Not AppearingCopy Anchor Link

Symptoms:

• Created elements don't show
• Scenes or interactions invisible
• Missing visual elements

Solutions:

• Check zoom level (may be zoomed out too far)
• Use "Fit to View" to see all elements
• Check layer visibility
• Verify elements were created successfully
• Refresh the page

Selection Not WorkingCopy Anchor Link

Symptoms:

• Can't select elements
• Selection tool not responding
• Elements unselectable

Solutions:

• Check if element is locked
• Verify you're using correct tool
• Try clicking directly on element
• Check for overlapping elements
• Refresh the page

Content IssuesCopy Anchor Link

Text Not SavingCopy Anchor Link

Symptoms:

• Scene text doesn't save
• Changes lost
• Content reverts

Solutions:

• Check auto-save status
• Manually save (Ctrl/Cmd + S)
• Check internet connection
• Verify permissions
• Check browser console for errors

Formatting LostCopy Anchor Link

Symptoms:

• Text formatting disappears
• Styles not applied
• Formatting inconsistent

Solutions:

• Reapply formatting
• Check editor mode
• Verify rich text editor is active
• Check for conflicting styles
• Try refreshing

Flow IssuesCopy Anchor Link

Connections Not WorkingCopy Anchor Link

Symptoms:

• Can't create connections
• Connections don't appear
• Flow not functioning

Solutions:

• Verify both elements exist
• Check element types are compatible
• Try recreating connection
• Check for validation errors
• Verify story structure

Paths Not AccessibleCopy Anchor Link

Symptoms:

• Can't reach certain scenes
• Paths seem broken
• Flow validation errors

Solutions:

• Check all connections are complete
• Verify entry points are set
• Ensure all sequences are connected
• Use flow validation tool
• Review story structure

Getting More HelpCopy Anchor Link

If these solutions don't resolve your issue:

• Check other troubleshooting guides
• Review error messages
• Contact support
• Check documentation

Next StepsCopy Anchor Link

Learn about Connection Problems for network-related issues.