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Authentication Issues

Overview​

Authentication problems can prevent you from accessing Living Stories Portal. This guide helps resolve sign-in and access issues.

Common Issues​

Can't Sign In​

Symptoms:

  • Sign-in fails
  • Credentials not accepted
  • Redirect loops
  • Error messages

Solutions:

  • Verify email and password
  • Check for typos
  • Try password reset
  • Clear browser cookies
  • Try different browser
  • Check service status

Session Expired​

Symptoms:

  • Logged out unexpectedly
  • Session timeout messages
  • Need to sign in frequently

Solutions:

  • Sign in again
  • Check "Remember Me" option
  • Clear cookies and sign in
  • Check session settings
  • Contact support if persistent

Permission Denied​

Symptoms:

  • Can't access stories
  • Permission errors
  • Access denied messages

Solutions:

  • Verify you have access
  • Check story permissions
  • Contact story owner
  • Verify account status
  • Check sharing settings

Account Issues​

Password Problems​

  • Forgot Password: Use password reset
  • Password Not Working: Verify correct password
  • Password Reset: Follow reset instructions
  • Account Locked: Contact support

Account Access​

  • Can't Create Account: Check requirements
  • Account Verification: Complete verification
  • Account Suspended: Contact support

Getting Help​

If authentication issues persist:

  • Contact support team
  • Check service status page
  • Review account settings
  • Verify email address

Next Steps​

Learn about Saving and Loading issues.