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Saving and Loading

Overview​

Issues with saving or loading stories can result in lost work or inability to access your stories. This guide covers common saving and loading problems.

Saving Issues​

Changes Not Saving​

Symptoms:

  • Changes disappear
  • Save button doesn't work
  • Auto-save not functioning
  • Error messages when saving

Solutions:

  • Check internet connection
  • Manually save (Ctrl/Cmd + S)
  • Check save status indicator
  • Verify permissions
  • Check browser console for errors
  • Try refreshing page

Save Errors​

Symptoms:

  • Error messages when saving
  • Save fails
  • Partial saves

Solutions:

  • Check error message details
  • Verify story is valid
  • Check for validation errors
  • Try saving smaller sections
  • Contact support if persistent

Loading Issues​

Story Won't Load​

Symptoms:

  • Story doesn't open
  • Loading hangs
  • Error messages
  • Blank screen

Solutions:

  • Refresh the page
  • Check internet connection
  • Clear browser cache
  • Try different browser
  • Check story permissions
  • Verify story exists

Slow Loading​

Symptoms:

  • Takes long time to load
  • Progress bar slow
  • Timeout errors

Solutions:

  • Check internet speed
  • Wait for loading to complete
  • Check story size
  • Try during off-peak times
  • Check browser performance

Corrupted Data​

Symptoms:

  • Story loads but is broken
  • Missing content
  • Errors in console
  • Invalid data warnings

Solutions:

  • Try loading from snapshot
  • Restore from version history
  • Check for data corruption
  • Contact support for recovery

Prevention​

Best Practices​

  • Save frequently
  • Use auto-save
  • Create snapshots
  • Keep backups
  • Monitor save status

Next Steps​

Learn about Getting Help for additional support resources.