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Connection Problems

Overview​

Connection problems can prevent Living Stories Portal from working correctly. This guide helps you diagnose and resolve connectivity issues.

Symptoms​

Common Signs​

  • Can't save changes
  • Data not loading
  • Slow response times
  • Error messages about connection
  • Timeout errors

Diagnosis​

Check Internet Connection​

  • Verify internet is working
  • Test other websites
  • Check network status
  • Try different network

Check Browser Console​

  • Open browser developer tools
  • Check Console tab for errors
  • Look for network errors
  • Note specific error messages

Solutions​

Basic Troubleshooting​

  1. Refresh Page: Simple refresh may resolve temporary issues
  2. Clear Cache: Clear browser cache and cookies
  3. Try Different Browser: Test in another browser
  4. Check Firewall: Ensure firewall isn't blocking connection
  5. Disable Extensions: Temporarily disable browser extensions

Network Issues​

  • Check Connection: Verify stable internet connection
  • Try Different Network: Test on different network
  • VPN Issues: Disable VPN if active
  • Proxy Settings: Check proxy configuration

Server Issues​

  • Service Status: Check if service is operational
  • Wait and Retry: Server may be temporarily unavailable
  • Contact Support: Report persistent server issues

Prevention​

Best Practices​

  • Maintain stable internet connection
  • Save work frequently
  • Use reliable network
  • Monitor connection status

Next Steps​

Learn about Editor Performance issues.