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Common Issues

Overview​

This guide covers frequently encountered problems and their solutions when working with Living Stories Portal.

Editor Issues​

Canvas Not Loading​

Symptoms:

  • Canvas appears blank
  • Elements not visible
  • Editor not responding

Solutions:

  • Refresh the page
  • Clear browser cache
  • Check browser console for errors
  • Try different browser
  • Check internet connection

Elements Not Appearing​

Symptoms:

  • Created elements don't show
  • Scenes or interactions invisible
  • Missing visual elements

Solutions:

  • Check zoom level (may be zoomed out too far)
  • Use "Fit to View" to see all elements
  • Check layer visibility
  • Verify elements were created successfully
  • Refresh the page

Selection Not Working​

Symptoms:

  • Can't select elements
  • Selection tool not responding
  • Elements unselectable

Solutions:

  • Check if element is locked
  • Verify you're using correct tool
  • Try clicking directly on element
  • Check for overlapping elements
  • Refresh the page

Content Issues​

Text Not Saving​

Symptoms:

  • Scene text doesn't save
  • Changes lost
  • Content reverts

Solutions:

  • Check auto-save status
  • Manually save (Ctrl/Cmd + S)
  • Check internet connection
  • Verify permissions
  • Check browser console for errors

Formatting Lost​

Symptoms:

  • Text formatting disappears
  • Styles not applied
  • Formatting inconsistent

Solutions:

  • Reapply formatting
  • Check editor mode
  • Verify rich text editor is active
  • Check for conflicting styles
  • Try refreshing

Flow Issues​

Connections Not Working​

Symptoms:

  • Can't create connections
  • Connections don't appear
  • Flow not functioning

Solutions:

  • Verify both elements exist
  • Check element types are compatible
  • Try recreating connection
  • Check for validation errors
  • Verify story structure

Paths Not Accessible​

Symptoms:

  • Can't reach certain scenes
  • Paths seem broken
  • Flow validation errors

Solutions:

  • Check all connections are complete
  • Verify entry points are set
  • Ensure all sequences are connected
  • Use flow validation tool
  • Review story structure

Getting More Help​

If these solutions don't resolve your issue:

  • Check other troubleshooting guides
  • Review error messages
  • Contact support
  • Check documentation

Next Steps​

Learn about Connection Problems for network-related issues.